Support
We answer email within one business day.
Contact us
| What you need | Where to write |
|---|---|
| Help using the app, bug reports, feature requests | [email protected] |
| The Operation plan — larger or more complex outfits. Tell us your head count, properties and crew size. | [email protected] |
| Report objectionable content or an abusive user — reviewed within 24 hours | [email protected] |
| Privacy requests: access, correction, export, or deletion | [email protected] |
Common questions
How do I reset my password?
Use Forgot your password? on the sign-in page — it emails you a reset link straight away. If the message doesn't arrive, check your spam folder, then write to [email protected].
How do I delete my account?
From the app: dashboard → Switch ranch menu → Account, privacy & terms → Delete my account. Full instructions, including what is deleted and what is kept, are on the account deletion page.
How do I invite someone to my operation?
On the web, go to Crew and send an invite. The person you invite can accept it in the mobile app under the ranch menu → Join another ranch…, or from the link in their email.
Someone in my ranch posted something abusive. What now?
Email [email protected] with the ranch name and what you saw — we review reports within 24 hours and remove content or ban accounts where a report is upheld. If you own or manage the operation, you can also remove that member immediately from the Crew page, which revokes their access straight away.
Does the app work offline?
The mobile app needs a connection to load your dashboard. If it can't reach the server it says so, and pulling down retries.